The goods start from our logistics in Puglia.
The C.D.M. Srl does not ship to Mail Boxes and to companies that provide domiciliation services.
For every order placed on https://www.bramante.it/, the C.D.M. Srl issues an invoice or receipt for the processed material, both the invoice and the receipt are sent separately from the purchased item via email. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid.
Shipping costs are charged to the customer and are explicitly highlighted at the time the order is placed.
The payment for the goods by the Customer will be made using the method chosen at the time of the order.
The delivery of the ordered goods means on the GROUND floor. The goods travel in cardboard boxes properly closed with tape or metal staples.
The delivery times of the ordered goods vary from 2 to 5 working days on the national territory and are purely indicative; the same may be subject to changes due to force majeure or due to traffic conditions and road conditions in general or by act of the Authority. No responsibility can be attributed to C.D.M. Srl in case of delay in order fulfillment or delivery of the ordered goods.
At the time of delivery of the goods by the courier, as a good rule for the protection of their rights, the customer is invited to carry out some normal checks:
That the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape, metal straps, etc.).
If any damage to the packaging and / or the product or the mismatch in the number of packages are noted, the customer must immediately contest them during delivery by the courier. The procedure provides for a written and specific control reserve, describing the type of damage found on the courier's proof of delivery (eg missing a package / open box / punctured / crushed / dented / wet / etc ..).
If the driver refuses to notify you of the above, the correct procedure is to reject the package from the sender (not withdrawing it but in fact leaving it to the courier, who will return it to the warehouse of origin) and sending immediate and written communication to the address: email@example.com.
Once the courier's document has been signed, without having specified a detailed written reservation as per our instructions, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
If the packaging is obviously intact and after opening the Customer should find defects or damage, he is required to keep the original packaging in order to allow Bramante to open a report of hidden damage with the courier: this will allow Bramante to reimburse or replace the purchased good.
The related communication must take place no later than 7 (seven) calendar days from the day of receipt of the goods by e-mail to the address: firstname.lastname@example.org.
We invite the customer to comply with the rule that requires not to throw away the original packaging, if there is any damage to the product; in fact, the customer will be asked for photos of the original box and all its components. Complaints will NOT be accepted for products with non-original packaging and, without having been affixed to the delivery note, the written reservation.
Compliance with these simple rules will allow us to intervene with the courier to solve problems.
We also point out that the anomalies found on the products due to transport problems must be reported to the courier, even in the case of WITHDRAWAL WITH RESERVE, within a maximum term of 48 hours from receipt.
We therefore recommend that you immediately check the integrity of the product by informing us in a timely manner.
Any reports made after 48 hours from delivery cannot be taken into consideration.
The customer assumes responsibility for what he declares upon receipt of the product.
Standard delivery will take place at the following times: from 9.00 to 13.00; from 2.00 pm to 6.00 pm, every day, except holidays, from Monday to Friday. The courier makes the first delivery without notice. In case of absence of the Customer, the courier leaves a notice and retries the delivery in the following 24/48 hours; in case of further absence, a notice is left again and the customer is contacted by the courier for the third attempt. If this is also unsuccessful, the Customer will be contacted by C.D.M. Srl with which it will define the details of the delivery. If the fourth attempt is also unsuccessful, the goods will be returned to C.D.M. Srl, resulting in cancellation of the order and reversal of the amount paid by the customer deducted from transport costs.